Policies & FAQs

>> WHERE ARE YOU LOCATED? We are located in Plaza 71 at 2759 Medina Rd, Medina OH 44256. We’re in the same plaza as Thirsty Cowboy and the Medina Antique Mall.

>> HOW MUCH ARE CLASSES? We offer several class purchase options including drop-in rates, class passes and unlimited memberships. Students new to the studio can enjoy a two week trial of unlimited classes for $40. Learn more about our pricing here!

>> HOW DO I REGISTER FOR CLASSES OR EVENTS? You can register for classes via the Schedule page on our website, however for a better user experience we recommend downloading the Strength Studio by Roots app available in both the Apple App Store and Google Play Store.

>> WHAT PAYMENT METHODS DO YOU ACCEPT? All purchases online or through the Strength Studio by Roots App must be made with a major credit card or ACH transfer. A 2.9% credit card surcharge will be added to all credit card purchases. To avoid these fees, add the ACH payment method to your profile!

To add ACH, log in to the Roots Strength Studio app, click “More” in the bottom right, then click “Billing”. Click the blue “Add ACH Payment Method” link and enter your information.

>> IS THERE A MINIMUM AGE REQUIREMENT TO ATTEND CLASS AT ROOTS YOGA? Students must be 14+ to attend class. A signed waiver must be on file for every person in attendance and signed by a parent or guardian for anyone under age 18.

>> CAN I FREEZE MY MEMBERSHIP? Yes, we allow members to freeze their memberships one time per year. Memberships may be frozen for no less than 30 days, and no more than 60 days. Additional limitations and restrictions may apply. To freeze your membership send an email to info@strengthbyroots.com for more information or fill out the request form at the front desk.

>> WHAT IS YOUR CANCELLATION POLICY?

  • There is a standard 2 hour cancellation window for all regularly scheduled classes.

  • A “Late Cancel” charge of $20 will occur and be charged to the card or ACH account on file after 3 late cancels (anything inside of the 2 hour window) occur within a 30 day period.

  • A “No Show” charge of $20 will occur and be charged to the card or ACH on file if the reservation is not canceled and you do not show up for a class.

We understand that emergencies may arise and situations may be out of your control. Please contact the studio (and leave a message if needed!) rather than clicking a late cancel if a true emergency arises and you cannot make it to your scheduled class. Once a late cancel or no show charge has processed, we cannot refund or reverse the charges.

>> WHAT IS YOUR REFUND POLICY?
The Strength Studio by Roots does not offer refunds for purchases on drop-ins, class passes or unlimited memberships. Workshops and special events are also non-refundable. Merchandise purchased at the studio can be returned or exchanged within 15 days of purchase, provided the receipt can be located and all items are new, unworn/unwashed, and/or in original packaging.

>> WHEN DOES MY PASS OR DROP-IN PURCHASE EXPIRE?
Passes and drop-in purchases expire 12 months from the purchase date, unless otherwise noted. No exceptions or extensions will be granted.

>> I’M RUNNING LATE! CAN I STILL ATTEND CLASS? We have a 5 minute grace period for students arriving to class. That means you’ll find the doors open up to 5 minutes after the start time of class and you may enter the studio. After 5 minutes the front door may be locked and you may be denied entry. If you are entering the class late, please be quiet and respectful as to not distract the other students.

>> WHAT IF I HAVE TO LEAVE EARLY? If you need to leave class early for any reason, please let the instructor know prior to the start of class.

>> HOW DOES THE WAITLIST WORK? When a class has hit maxiumum capacity and a waitlist is formed, you may see the option to add yourself to the waitlist. You will be notified of automatic waitlist promotion up to 2 hours before the start time of the class and will be charged only if a space becomes available. Notifications can come via push notification (in the Strength Studio app) or via email depending on your notification settings. You can check your position on the waitlist through the Strength Studio app or under your class schedule reservations. You will be charged a no-show or cancelation fee as detailed above for any canceled or missed visits, even if you were originally on the waitlist. Please make sure you cancel your waitlist reservation if your plans change.

>> CAN I RECORD VIDEO OR TAKE PHOTOS IN CLASS?
We love seeing our community share their practice! To help create a welcoming and comfortable environment for everyone, please follow these guidelines when taking photos or videos at the studio:

  • Always ask first. Please receive permission from the instructor before filming or taking photos during class. Instructors reserve the right to decline filming for any class or at any time.

  • Respect everyone's privacy. No other students should appear in your photo or video without their explicit permission. Position your camera so that only you are visible.

  • Be mindful of the class experience. Recording should never distract the instructor or other students. Avoid moving your camera during class, using bright lights, or creating disruptions.

  • No filming during adjustments or sensitive moments. To protect the privacy and comfort of everyone in the room, filming is not permitted during hands-on assists, or any time the instructor requests devices be put away.

  • Studio recordings. From time to time, The Strength Studio by Roots may photograph or film classes for marketing purposes. We will always do our best to notify participants in advance, and anyone who prefers not to be included is welcome to let a team member know.

>> I HAVE ANOTHER QUESTION OR FEEDBACK, WHO SHOULD I CONTACT?

Please contact the studio owner, Jamie Winebrenner, at Jamie@StrengthbyRoots.com or by phone at 234-803-9455.